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Evolving Work Landscape
In recent years, the nature of work has shifted significantly. The interim economy has gained traction, fuelled by technology, an ability to work anywhere in the world and a desire for flexibility. This transformation brings both opportunities and challenges, especially for facility management (FM) professionals. The growing reliance on freelance and interim workers means FM professionals need to adapt and hone specific skills to effectively manage a diverse, often temporary workforce.
In this post, we will discuss how freelancing and interim work impact facility management and outline the key skills needed to lead and coordinate these various talents.
The Interim Economy Explained
The interim economy is characterised by short-term contracts and freelance work instead of traditional, permanent employment. According to a report by McKinsey, about 36% of U.S. workers are engaged in the interim economy, reflecting a significant shift in employment preferences, especially among millennials and Gen Z. For FM professionals, this presents both opportunities to access specialised skills and challenges in managing a fluid workforce.
Implications for FM Professionals
As reliance on freelance and interim workers increases, FM professionals must address several implications:
Changing Workforce Dynamics: Workers are becoming more mobile. FM professionals must effectively communicate and collaborate with freelancers who might only be engaged for short periods. For instance, an FM director can use tools like Slack or Microsoft Teams to create a seamless communication flow.
Cultural Integration: Freelancers should feel part of the company culture, even if they aren't full-time employees. A 2017 study from Gallup reported that organisations with engaged employees see 21% greater profitability. FM professionals can establish regular check-ins and provide access to team events to foster integration.
Maintaining Quality Standards: Inconsistent quality often arises from outsourcing. It's crucial to set clear expectations. Implementing a standardised onboarding process for freelancers can help ensure they meet organisational standards from the start.
Legal and Compliance Awareness: FM professionals must navigate legalities, including contracts, taxation, and labour laws. In the UK, IR35 regulations have changed the landscape for interims however, you just have to be mindful when taking on contracts understanding your obligations within IR35.
To succeed, FM professionals must develop a toolkit of varied skills tailored to managing this flexible and dynamic workforce.
Key Skills for Facility Management Professionals
1. Effective Communication and Collaboration
Strong communication is essential for managing a mix of full-time and freelance workers. Consider creating centralised locations for project documents and status updates—tools like Google Drive and Asana can help keep everyone informed. This fosters understanding and accountability across the team.
2. Project Management Expertise
Handling multiple projects with different timelines is crucial. A well-organised project management approach can help FM professionals align objectives and deadlines. Utilise platforms like Trello or Monday.com to manage tasks and track progress efficiently.
3. Flexibility and Adaptability
The nature of interim work often requires on-the-fly adjustments. For example, if a freelancer's availability changes, FM professionals must be ready to effectively redistribute tasks. Building an adaptable culture can enhance overall team resilience, irrespective of employment status.
4. Financial Savvy
Being mindful of budget constraints and payment cycles is fundamental when hiring freelancers. FM professionals should develop skills in cost estimates, ensuring projects remain financially viable. Tools such as QuickBooks can help track expenses, making it easier to manage budgets effectively.
5. Tech Proficiency
Embracing digital tools is vital in today's workforce. Familiarity with remote work technologies—such as Zoom for meetings, and Dropbox for file sharing—can streamline processes. Regularly updating these skills will keep FM professionals ahead in managing virtual teams.
6. Emotional Intelligence
Understanding the human element in workplace relationships is key. Developing emotional intelligence enables FM professionals to relate effectively to freelancers, enhancing collaboration and trust. Regularly soliciting feedback can strengthen these relationships.
Strategic Preparation for the Future
To keep pace with the growing interim economy, FM professionals must embrace changes in the workforce. Being proactive is essential.
Invest in Continuous Training: Companies should offer training programs focusing on the essential skills above. Continuous learning opportunities can better prepare FM professionals to meet the demands of a shifting workforce.
Cultivate a Flexible Company Culture: Company-wide flexibility should be a priority. This involves accepting freelance talent and exploring innovative work arrangements to boost productivity.
Implement Regular Feedback Loops: Creating feedback mechanisms allows FM professionals to gather insights from freelancers on improving processes. This can lead to higher engagement and productivity.
Optimise Technology Use: Investing in technology can streamline workflows and enhance communication. Tools for tracking projects or sharing files can significantly improve operational efficiency.
Establish a Reputable Employer Brand: Becoming known as a freelancer-friendly organisation attracts diverse talent. This reputation can help build a strong network of skilled professionals willing to contribute.
Embracing Change in Facility Management
The rise of freelance and interim work presents both challenges and opportunities for FM professionals. By developing essential skills—such as effective communication, project management, and financial awareness—FM leaders can navigate the complexities of a changing workforce.
Those who adapt and embrace flexibility will shine in the future of facility management. The interim economy is here to stay, and by mastering these skills, FM professionals can unleash the full potential of a diverse, agile workforce to achieve organisational success.
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